Last updated: 27 May 2025

Viaternum Tours Services, S.L. (‘we’ or ‘us’), responsible for the Alhambra Tickets Online website (https://alhambraticketsonline.org/), is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy describes how we collect, use and protect your information when you interact with our website.

1. Data controller

• Company name: Viaternum Tours Services, S.L.
• CIF: B56273683
• Address: Avda. Noalejo N°25, CP 18569, Montillana, Granada
• E-mail: info@viaternum.com
• Telephone: +34 687 08 12 42

2. Personal data we collect

We collect personal information when you make a purchase, book a service, or interact with our website. This includes:

• Full name
• E-mail address
• Billing and shipping address
• Telephone number
• Payment information (processed through secure payment platforms)

3. Purposes of processing

We use your personal data for the following purposes:

• Manage and process your orders and bookings
• Send you confirmations and updates related to your purchases.
• Improving our services and the user experience on our website
• Complying with our legal and fiscal obligations

4. Legal basis for processing

The processing of your personal data is based on:

• Execution of a contract (order processing and booking)
• Compliance with legal obligations (invoicing and taxation).
• Your explicit consent (for the sending of commercial communications)

5. Data retention

We retain your personal data for as long as necessary to fulfil the above-mentioned purposes, as well as to comply with our legal obligations. Afterwards, the data will be securely deleted.

6. User rights

You have the right to:

• Accessing your personal data
• Rectify inaccurate or incomplete data
• Delete your personal data
• Object to the processing of your data
• Request the portability of your data
  To exercise these rights, you can contact us at **info@viaternum.com**.

7. Data security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction.

8. International transfers

We do not make international transfers of your personal data without adequate safeguards.

9. Changes to this policy

We reserve the right to modify this Privacy Policy to reflect changes in our practices or in applicable law. We will notify you of any changes by posting the new policy on our website.